The world of business travel is always evolving. As it does, the industry must work harder to understand the needs of business traveler. More options are being made available to enhance the time travelers spend on the move and keeping up with the latest business travel trends means improving their experience making everything easier and more enjoyable.
Consumers today expect travel companies to offer the lowest prices and a flawless purchasing experience to win their business. Business traveler satisfaction has become more of a focus. Now more than ever, road warriors want flexibility and accessibility, especially when it comes to mobile devices. Travelers continue to increase their dependency on mobile devices and tools. And this is a fact!
Having apps available for business travelers also increases productivity, which includes submitting expense reports or taking fast notes or it makes networking easier. Travelers can easily take photos of receipts and upload to the expense management tool. Business travelers want an individualized experience and travel managers are adopting new technologies and methods to strengthen efficiencies and improve processes. The top focus for travel managers will be creating a cohesive experience for business travelers at all phases of a trip, which may include proactive trip details, crisis support, or tailored services.
All of the trends expected to have a major impact on business travel support enhancing traveler satisfaction. This is why we need to understand this type of customers. These trends include the following:
–Mobile Advances and Personalized Experiences. As technology continues to develop, travelers are escalating their reliance on mobile devices. A crucial part of business travel is having obtainable Wi-Fi, as well as ensuring devices will function internationally.
–Virtual Payments. Traveler managers have been increasing the use of virtual cards, which is helpful to maintain a uniform policy, secure payments, as well as stopping traveler mistreatment.
–Traveler Safety. Traveler tracking will be a useful and powerful tool to address risk management with new technologies.
-Bleisure travel and changing policies. This relatively new term refers to combining a business trip with leisure travel and has become popular. This practice has become more accepted due to companies realizing this trend is an easy benefit that helps with employee retention, as well as alleviating some road stress.
–Convenience. For air travel, this often means convenient flight times and direct flights. For hotels, it means proximity to the office and services such as Wi-Fi that allows for more efficient work.
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